Вас вітає ПП «Ромді Україна»! З метою підвищення якості послуг з організації вантажоперевезень, ми будемо раді отримати від Вас декілька відповідей на прості запитання.

Вас приветствует ЧП «Ромди Украина»! С целью повышения качества услуг по организации грузоперевозок, мы будем рады получить от Вас несколько ответов на простые вопросы.

Welcome to PE «Romdi Ukraine!»! To improve the quality of the organization of cargo transportation, we will be happy to receive your answers for a few simple questions.

Firma prywatna «Romdi Ukraina» wita Państwo! W celu poprawy jakości usług dla organizacji transportu ładunków, będziemy mieli przyjemność , jeżeli Pan/Pani da odpowiedz na kilka prostych pytań.

Poll

Welcome to PE «Romdi Ukraine!»

We are very pleased that you chose our company! To improve the quality of the organization of cargo transportation, we will be happy to receive your answers for a few simple questions.

FORM FOR CARRIER

1. Route:

2. Cargo:

3. Please, indicate the name and surname of the manager you worked with:

3.1 Estimate manager’s hospitality (1 - very bad, 5 - very good):
 1 2 3 4 5

3.2 Overall specialist competency (1 - very bad, 5 - very good):
 1 2 3 4 5

3.3 Skill act with force majeure (1 - very bad, 5 - very good):
 1 2 3 4 5

4. Where did you hear about us?
 At specialized sites for organization of cargo transportation Media advertising Recommendations of your friends / partners From the forwarding company From the manager of PE «Romdi Ukraine» Other:

5. What made you interested in PE «Romdi Ukraine»?
 Reputation and reliability Having our own car park Quality of services during organization of cargo transportation process Cargo location Other:

6. Please, estimate the quality of cooperation with a carrier (1 - very bad, 5 - very good):
 1 2 3 4 5

7. Matching the date of loading / unloading (1 - very bad, 5 - very good):
 1 2 3 4 5

8. Completeness of the information you received from manager about the features of loading / unloading (place, time, type) (1 - very bad, 5 - very good):
 1 2 3 4 5

9. The feedback availability (1 - very bad, 5 - very good):
 1 2 3 4 5

10. The existence of facts of overloading:

11. Timeliness of payment of transportation (1 - very bad, 5 - very good):
 1 2 3 4 5

12. Please, estimate the compliance of company‘s services with the price and quality (1 - very bad, 5 - very good):
 1 2 3 4 5

13. Did you have misunderstandings with the manager of the company?

14. Would you like to continue cooperation with PE «Romdi Ukraine»?

15. Your comments and suggestions to improve services of PE «Romdi Ukraine» as a forwarder:

Thank you for your attention. Your opinion is very important to us!

FORM FOR CUSTOMER

1. Route:

2. Cargo:

3. Please, indicate the name and surname of the manager you worked with:

3.1 Estimate manager’s hospitality (1 — very bad, 5 — very good):
 1 2 3 4 5

3.2 Overall specialist competency (1 — very bad, 5 — very good):
 1 2 3 4 5

3.3 Skill act with force majeure (1 — very bad, 5 — very good):
 1 2 3 4 5

4. Where did you hear about us?
 At specialized sites for organization of cargo transportation Media advertising Recommendations of your friends / partners From the forwarding company From the manager of PE «Romdi Ukraine» Other:

5. What made you interested in the PE «Romdi Ukraine»?
 Reputation and reliability Having our own car park Quality of services during organization of cargo transportation process Cargo location Other:

6. Please, estimate the efficiency of the cooperation with a customer (1 — very bad, 5 — very good):
 1 2 3 4 5

7. Approaching of the vehicle to the point of loading (1 — very bad, 5 — very good):
 1 2 3 4 5

8. ДCompliance with the date of unloading (1 — very bad, 5 — very good):
 1 2 3 4 5

9. Feedback to the driver (1 — very bad, 5 — very good):
 1 2 3 4 5

10. Driver appearance, technical and sanitary conditions of the vehicle (1 — very bad, 5 — very good):
 1 2 3 4 5

11. Integrity of cargo during transportation (1 — very bad, 5 — very good):
 1 2 3 4 5

12. Please, estimate the compliance of company’s services (adequacy of pricing policy) with the price and quality (1 — very bad, 5 — very good):
 1 2 3 4 5

13. Did you have misunderstandings with the manager of the company?

14. Would you like to continue cooperation with PE «Romdi Ukraine»?

15. Your comments and suggestions to improve services of PE «Romdi Ukraine» as a carrier:

Thank you for your attention. Your opinion is very important to us!